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Ben and Bella love the pages of their book. So, when jumping from page to page, they suddenly find themselves in the wrong book altogether, they are most perplexed. For Ben, Bella, and readers, what follows is a rollercoaster journey through a counting book, a comic book, a history book, a puzzle book, an ebook, a craft book, a sticker book, a spot-the-difference book, and finally a scary book - which ultimately propels them back into their own book. Phew!

A pair of yuppie puppies from posh Upper Centerville, two cat burglars (sisters-in-crime) named Felony and Miss Demeanor, The Lost Daughter free ebook a melancholy Great Dane named Hamlet, and a weasel named, well, The Weasel, join the Monroe pets in getting to the bottom of the mysterious happenings. But will they be able to escape the fate that may have befallen Rosebud? The astonishing novel from the #1 "New York Times "bestselling author Jodi Picoult about a young boy with autism falsely accused of murder. The Lean Toolbox for Service Systems is the first book that attempts to assemble a comprehensive set of tools for lean service and administration. Other publications have dealt with only a segment of the tools or a segment of the range of service systems. The book is a result of several years' work in Lean Service at the Lean Enterprise Research Centre, Cardiff Business School, and the service management programme at the University of Buckingham. All material in the book has been 'field tested' by exposure to service professionals and executive programmes. A feature of the book is that it integrates several approaches rather than advocating a particular approach. Attention is given to general Lean service concepts and frameworks, to mapping and understanding different types of service system, and to a range of tools that have been found to be useful in a variety of service environments.

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Author: Richard Byrne
Number of Pages: 32 pages
Published Date: 03 Mar 2016
Publisher: Oxford University Press
Publication Country: Oxford, United Kingdom
Language: English
ISBN: 9780192743176
Download Link: Click Here
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